OTHERworks

OTHER statistics

We are able to produce a monthly or weekly set of web statistics that will enable you to see how your site is being used. Standard log file analysis packages are integrated with the OTHER objects environment and available to the client on request.

All work is covered by our support contract, which covers office-hours calls and an online fault reporting system. All faults are addressed on a first in first out basis.

OTHER support

As part of a complete support package, the OTHER media have available bug tracking tools to make sure all issues, no matter how small are properly noted and resolved.

OTHER hosting

We have a highly scalable, fast and robust Linux architecture located at a secure hosting facility in Park Royal, London that supports our current commercial sites and our ecommerce platform.

Our current hosting architecture:

• designed around the J2EE environment
• separation of data and web serving
• focussed on dedicated application servers rather than static web pages
• highly scalable
• logically and physically secure
• load balancing for optimal traffic throughput
• pre-designed and configured for new clients
• built in redundancy to allow failover of key components
• backup archives for all data
• monitoring and logging of traffic
• intrusion detection and prevention
• SSL certificate management
• Domain name management

It is based on

• clustered load balancing servers
• web/application servers (OTHERobjects, OTHERcommerce)
• database servers
• static content servers (files, images)
• support servers (mail, DNS)
• software and hardware firewalls

If you choose to host using a third party we are unable to support such a set-up directly but would provide set-up consultation and on-going advice to your in-house engineers at our standard daily rates.

All clients will receive the same levels of attention but inevitably some need greater support, more meetings, training and ongoing work. We can work either or a per incidence basis or using pre-ordered service credits (which are typically more cost effective).